Refund & Returns Policy

Effective Date: 26/01/2025
Website: https://soothewithscents.com/
Business Name: Soothe with Scents
Email: soothewithscents@testersite.com
Address: 123 Tester Street, Tester City

Overview

At Soothe with Scents, we aim to ensure your satisfaction with our Aromatherapy Rollerball Sets for New Parents. If you are not completely satisfied with your purchase, we are here to help. This policy explains the process, conditions, and timeframes for product returns and refunds. By purchasing from our website, you agree to this policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The product must be returned in its original packaging.
  • Returns must be initiated within 30 days of the purchase date.
  • You must provide proof of purchase, such as an order confirmation or receipt.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used.
  • Custom or personalized items.
  • Items purchased on final sale or marked as non-refundable.

Return Process

  1. Initiating a Return: To initiate a return, please contact our customer support team at soothewithscents@testersite.com. Include your order number, details of the product, and reason for the return.
  2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.
  3. Shipping the Item:
    • You are responsible for the shipping costs associated with returning the product unless the return is due to a defective or incorrect item sent by us.
    • Use a trackable shipping method and retain proof of shipment. We are not responsible for lost or damaged returns during transit.

Refund Policy

  1. Inspection of Returns: Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
  2. Approved Refunds:
    • Approved refunds will be processed within 5-7 business days.
    • Refunds will be issued to the original payment method.
    • Depending on your payment provider, it may take additional time for the refund to appear in your account.
  3. Partial Refunds: Partial refunds may be granted if the returned item is not in its original condition, is damaged, or is missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at soothewithscents@testersite.com with proof of purchase and evidence of the defect/damage (e.g., photos).

Shipping Costs

  • If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • If the return is due to other reasons, the customer is responsible for return shipping costs.

Damaged or Defective Products

If you receive a damaged or defective product, notify us within 7 days of receiving the item. Email us at soothewithscents@testersite.com with the following:

  • A description of the issue.
  • Photos of the damage or defect.
  • Proof of purchase.

We will work with you to resolve the issue, which may include providing a replacement or refund.

Late or Missing Refunds

If you have not received your refund after 7 business days, please:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If the issue persists, contact us at soothewithscents@testersite.com for further assistance.

Customer Support

For questions about our refunds and returns policy, contact us:

We are committed to providing excellent customer service and resolving your concerns promptly.

Thank you for choosing Soothe with Scents!